Complaints and Appeals

All complaints and stakeholder concerns received by BM TRADA are acknowledged, investigated, and actioned.


Complaints Policy

Please provide a clear description of your complaint, objective evidence to support each element or aspect of the complaint and the name and contact information of the person submitting the complaint.

All complaints and stakeholder concerns received by BM TRADA are acknowledged, investigated, and actioned. BM TRADA shall use best endeavours to keep the complainant/informant informed of progress in evaluating the complaint/concern and shall communicate to the complainant/informant giving formal notice of the end of the complaint/concern handling process. The final communication will include a summary of the investigation, conclusion and any actions taken as a result.


All complaints/concerns shall be submitted in writing to:

BM TRADA Central Compliance Department,
Stocking Lane,
Hughenden Valley,
High Wycombe,
Buckinghamshire,
HP14 4ND

For detailed information on the BM TRADA complaints process please refer to the Guidance to BM TRADA Certification complaints handling procedure.

Disputes and Appeals Policy

Please provide a clear description of your appeal, objective evidence to support each element or aspect of the appeal and the name and contact information of the person submitting the appeal. All disputes and appeals received by BM TRADA are fully investigated.

Please submit all disputes and appeals in writing to:

BM TRADA Central Compliance Department,
Stocking Lane,
Hughenden Valley,
High Wycombe,
Buckinghamshire,
HP14 4ND

For detailed information on the BM TRADA disputes and appeals process please refer to the Guidance to disputes & appeals procedure.

CONTACT US

Would you like to arrange an individual appointment? Do you have any questions, requests or suggestions? Do not hesitate to get in touch with us! We will quickly respond to you.

BM Trada Suomi Oy
Kalevantie 2, 33100
Tampere, Finland
Tel.: +358 (0) 407736770

E-mail: [email protected]

*: Compulsory information

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